This section is designed to answer some of the more common questions regarding the Account Services/Billing Department, patient insurance and patient financial obligations.
Q. Why do you need my social security number if you have my insurance identification number?
A.We request the patient's and/or the policy holder's social security number because many insurance companies require it for benefits verification purposes. Although you are not required to give us your social security number, by providing it to us you will help us to process your claim quickly and accurately. All patient information is kept in accordance with HIPAA guidelines.
Q. I have a large deductible or I am not covered by insurance, will CardioLink work with me?
A.CardioLink is a patient friendly company. It is CardioLink's policy to tell patients, prior to enrollment, any financial obligations that the patient may have. As each patient is unique, all billing and insurance matters are handled on a case-by-case basis. Therefore, you are encouraged to contact an Account Services/Billing Representative to discuss your specific concerns.
Q. When I spoke to an Account Services/Billing Representative I was told that there was no charge for the service and now I am getting a bill. Why?
A.You could be getting a bill for all or any of the following reasons: (a) your insurance company paid you directly and you did not forward payment to CardioLink; (b) your insurance terminated and/or (c) the monitor that was loaned to you was not returned. Please contact an Account Services/Billing Representative to discuss your individual case.
Q. Why do I need to sign for the monitor when UPS delivers it?
A. Our cardiac monitors are available by prescription only. Therefore, it is imperative that the monitor be sent directly to the patient. By making you sign for the monitor, we are complying with the FDA's prescription requirements.
Q. What are the two forms I have to sign?
A. You are required to sign the Signature on File and the Billing Letter. The Signature on File states that you are agreeing to receive services from CardioLink and the Billing Letter allows CardioLink to bill your insurance company on your behalf.
Q. Do I need to get my own referral or authorization?
A.No, that is part of the exceptional customer service provided to you by the Account Services/Billing Department. As part of the enrollment process they will contact your Primary Care Physician and or Prescribing Doctor to obtain a referral or any needed authorization. Under rare circumstances we may ask you to contact your Primary Care Physician directly.
Q. Will my insurance cover this service?
A. The Account Services/Billing Department will verify your insurance coverage and advise you of any out-of-pocket expenses (deductibles, co-insurance and co-pays), if any, for which you are responsible prior to enrolling you on our service and sending you a monitor.
Q. When do I send payment to you?
A. If any money is due CardioLink you are required to remit payment at the time you receive a Statement from CardioLink. Please contact an Account Services/Billing Representative for additional details or patient specific information.
Q. When I went to the Doctor's office I paid them a co-payment. Why am I being billed for another one?
A.Although CardioLink works with your physician, the services that we provide to you are separate from the co-payment that you paid to the prescribing physician. Therefore, you are being billed separately for CardioLink's services.
Q. Can I have a copy of my reports?
A.You will need to contact your prescribing physician if you wish to receive a copy of the report. CardioLink provides data to your physician for interpretation, follow-up and treatment, if necessary. Your physician's copy of the report should contain his/her interpretation and your diagnosis.
